FAQ - General questions

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Contents

What skills do I need to use GoMo?

You only need basic computer knowledge. If you use programmes like MS Word or PowerPoint, then you will be able to use GoMo with no problems. It has an easy to use and intuitive interface.

Can I see a GoMo demo?

We can arrange a WebEx session to show you GoMo in action. Alternatively we will come consult with you to see how GoMo might fit in with your wider learning and development strategy.

What would the demo involve?

A demo takes about 30 minutes, providing an overview of the system, how to build an app and some examples of completed apps, showing how they translate from the build-screen to final deliverable.

Can I try before I buy?

Of course. Once we've had an initial discussion with you and demonstrated GoMo via WebEx or face to face, we can set up a 30-day trial. Excluding the publishing function, this will give you full access to the GoMo portal. If at the end of the trial you wish to purchase a full license, you can keep any projects you've created.

Can I build my own templates?

As all mobile apps follow a relatively rigid template that users are familiar with, GoMo doesn’t have diverse templating in this manner. However, this means you you simply place assets onto a page and then GoMo will lay them out for you. There’s a degree of customisation for the higher-resolution devices (e.g. iPads and other Tablet devices) where you can choose to divide content into two columns, but this is as far as standard template customisation goes.

If I build my own skins who owns the intellectual property?

If you build your own skins (look-and-feel) in-house, then any images you create are your intellectual property (IP). Another option is to commission Epic to develop new skins for you – if you are rolling out large amounts of learning but have no graphics capability in-house, we would be happy to advise on the various options. You will own the IP for any skins you have paid us to develop for you.

How can I be sure my learning will work correctly?

Any learning you create using GoMo (whether e-learning or mobile apps) can be reviewed on the device you are intending to deliver on. If it works at this stage you can guarantee it will work when you publish.

For mobile learning, our Apple and Android preview apps allow you to preview your content on a variety of smartphone and tablet devices.

Can I review my learning in the GoMo portal?

At present you can’t preview the app on the GoMo site, but this functionality is currently being developed. E-learning will be previewed in HTML4 format, but our new preview app for Apple and Android devices allows you to see your learning directly on the device you are intending to publish to. This allows you to see if any amends are required before publishing, saving you the expense of having to republish.

How do I update content?

To update content you just need to log in to the web portal as you would to build the learning. As long as you’re an administrator, project administrator or editor, you can update content easily, by selecting the appropriate project and making your changes directly into the editing screen.

Once I’ve updated content do I have to pay for it to be re-published?

Depending on the type of output, you may need to pay each time you publish new learning content. HTML4 e-learning and HTML5 Web apps are free to publish. However, native apps come with an additional cost for publication.

To ensure the maximum return on your investment, we recommend you carry out a careful review before publishing your content to avoid the hidden costs associated with amending errors. We also recommend only republishing when amends are crucial to the underlying learning.

Can I review the same content in different formats before publishing?

Yes. When you create something on GoMo it creates a set of assets that are saved to a project folder. We have a number of preview apps, including Apple and Android, so not only will you soon be able to review it in the portal but you can access the app on the device itself e.g. iPhone, iPad, Android Tablet and so on.

How does the version control work when multiple users are reviewing at the same time?

Although there is currently no version control, as an administrator you can easily implement different permissions for different levels of users, meaning that only users with administrator level permissions can overwrite content. From a review perspective there is no limitation to the number of people (such as content SMEs) who can access the project at any given time.

Is there an issue reporting function within the tool?

Bug tracking is not built into the tool – this has been done intentionally as we have our own bug database at Epic. Future developments could include bug tracking to integrate with a client’s own bug-tracking database – however, this would require some research to determine which bug database is best suited.

There is however a notes function within the tool. This can be used to log any issues you encounter. If you inform us of these issues, we will endeavour to resolve them as quickly as possible.

We have devices with different screen sizes, will all of the users have the same experience?

The user experience is very similar on different devices, but it won’t be exactly the same for every device as each has different input methods and capabilities.

For example, PCs will use a mouse to point and click, some smartphones use a touch screen and many BlackBerry devices have a roller ball meaning that although the basic interactions remain the same, the navigation is dependent on the device. The resolution is often different on a BlackBerry too, and different hardware will effect the presentation of the final content in subtle ways.

Tablets and PCs have a good deal more screen space, so if you choose you can have the main menus and sub-menus down one side on a persistent basis. However, as the content itself remains the same users will essentially have the same end-experience across multiple different platforms.

How do I publish my learning?

For mobile apps, there are two main types of format, HTML5 web apps and native apps. For PC, content is delivered in HTML. Each is published slightly differently:

  • HMTL5 (web apps) – To publish to HTML5 there is no extra work involved and the publishing process is free. The learning can be downloaded straight from the portal. You select your publish options and GoMo generates a .zip file with the content. The resulting package is SCORM compliant, so it can be launched from your LMS as easily as your existing e-learning, but it still supports multiple screen resolutions.
  • Native apps – To publish to native is a little more complex as the process cannot be automated. Epic will check all the assets are in place, moving them all over to a local folder, creating a new app for the player including all the required criteria e.g. names of the app and device configuration. We would sense-check the app to make sure everything is in order. It is packaged up, and if necessary (as for Apple) we need to provide relevant security certificates. Once this is done, we can distribute the package to the app store for you, or you can choose to distribute as you see fit e.g. via a weblink or as a download from your LMS.
  • E-learning for the PC - Although the output is optimised to a different screen size, e-learning for the PC is published in just the same way as mobile web apps. The only difference to the end product is that the output will utilise the hardware of the device it is published to.

I don’t have any graphics resource internally, but I might want to make some changes in future. Can Epic do this for me?

As a provider of bespoke e-learning and mobile learning, Epic has a wealth of experience creating graphically rich interfaces for our clients. Our skilled team of digital designers is available to you on an ad-hoc basis.

How easy is it to create skins for my learning?

GoMo comes with three free skins which give you a variety of different look-and-feel for your courses. This means, much like PowerPoint, that you can simply enter your content and assets into the tool without any graphical work. Logos can be embedded, or modifications can be made to the existing skins. If you wish, Epic can produce a skin that is suited specifically to your needs or if you have an internal graphics team in-house we would be happy to advise you on template requirements.

Are there restrictions in what Epic can customise vs. what I can customise as a GoMo user?

As a GoMo user, you can customise all graphics and change any assets. The only time you will need to involve Epic is if you require a rework of the interface or wish to include new functionality in the template, as this will require back-end adaptations to the tool itself.

If you require interactions which aren't currently available in the portal, we would be happy to discuss your requirements. We regularly roll-out blanket improvements to the tool. However, if the functionality you require isn't in our development pipeline, we are also willing to discuss commissions for new functionality.

How can I go about building e-learning/ m-learning as a team?

GoMo has a number of security levels which make it suitable for use in a project environment. There are four main levels:

  1. Administrator – Administrative access to the entire GoMo portal. As the site is unique to you can manage it any way you choose.
  2. Project Level Administrator – Once a project has been created by the Administrator, they can make users of their choice project administrators. Project admins can add/edit content, manage the structure of the learning and they can also review it.
  3. Editor – Editors can edit content within existing sections, but they can’t change the project structure e.g. add or create new sections.
  4. Reviewer – can only review and/or test the learning. They have no permissions to edit content or manage the structure/layout.

These levels have been designed around the standard project flow, allowing people to review and edit at the same time. You can also have several projects running simultaneously within the portal, picking and choosing which users have permissions to which projects. And as there are no restrictions on the number of users you can create/allocate this means you can have completely different teams on each project.

What features does GoMo have that will allow my colleagues to review content?

See above. As long as someone has the correct permissions they can review content within GoMo, on the device, or alternatively, as an online web app.

Can I access GoMo from anywhere?

The GoMo portal is Software as a Service (SaaS) and is designed specifically to be accessed via the web. As long as you have an internet connection, you can log in via a web browser and access the tool. Everything is hosted by Epic, and although you have a quota of data, you can always purchase extra space if you need it.

As a result, you can, if you choose, have people all around the world reviewing content at the same time.

How will end-users navigate within the e-learning/ m-learning?

Learning created using GoMo tie in with the end device’s standard navigation methods. The navigation is fairly standard across all output types, but are dependent on the navigating ability of the different devices e.g. different smartphone devices and the PC.

For example, GoMo utilises the swipe and zoom touch-screen functionality of Apple devices. With BlackBerry, which doesn’t always include touch screens, we’ve made certain areas of the screen selectable so you can move back or forward, and GoMo output for the PC uses point and click as with traditional e-learning.

What quiz/ assessment/ types of interaction are available?

The current available assessment types in GoMo are multiple choice, select from list and graphical multiple choice questions. The range of quiz types will be expanded over time for e-learning, but with our expertise in m-learning design and development, we believe these are as complex as quiz types need to be for the present functionality of mobile devices. Quiz/assessment types which are too complex overcomplicate learning on the small screen and from a technical standpoint aren't as reliable across different device types.

In terms of the practicalities of creating an assessment topic, you can create a group of questions, randomising the order and frequency of questions so users don’t always receive the same assessment. You can also include an end screen providing specific feedback based on the user’s score.

How do I sell mobile apps?

Whether or not you choose to sell your apps will not affect the publishing process described above. We can assist in packaging up an app and distributing it for you if required. However, if you wish to sell your apps on, this is down to you.

You can choose to set a price on the Apple Store or Google Market place etc. We would be happy to consult with you about how best to market your app and/ or how much you should consider charging for it, but this is not decided within the GoMo authoring environment itself and will be required as an additional service.

How can GoMo fit in with my existing blended learning strategy?

Whether you are developing e-learning or m-learning GoMo is just another delivery format for your content. Both e-learning and m-learning actually make designing your blend easier and more effective, as you have more options available to you.

How GoMo fits in with your existing strategy will depend on your requirements, your organisation’s wider strategy and the training need at hand. It could be that you wish to turn face-to-face training into e-learning or perhaps mobile is a more effective way of pushing out information to your learners.

Epic offers full consultancy around the training lifecycle, including training needs analysis, learning and development strategy, mobile strategy and even evaluation. For more information contact one of our solutions consultants on +44(0)1273 728686.

Does learning developed in GoMo track usage and report for compliance?

HTML5 web apps and HTML4 e-learning developed in GoMo are fully SCORM compliant, can be distributed via you LMS in exactly the same way as normal SCORM compliant e-learning. They will track usage, capture user data and send information such as test scores back to the LMS when it connects to the internet.

Although we can engineer native apps to launch and track, this will require some integration work. The complexity of this will depend on your Learning Management System. We will be happy to discuss this with you further. Contact us for more information.

How do I get content to my users?

There are two main distribution methods – native apps are distributed via app stores, and web apps/ e-learning is distributed via a learning management system. Of course, these aren’t the only options. If you wish, you can also push out your apps via email, intranet, weblink or CD ROM.

What workflow features does GoMo have?

GoMo has a range of features to facilitate the workflow of a project team when building courseware with GoMo:

Role assignment

Different roles can be assigned to a particular team member for any given project: Administrator/Editor/Reviewer/Translator/None. The role assigned will determine the level of course creation and editing rights the user has.

Collaborative working

Annotation

When building a course in GoMo, different asset types can be annotated to enable other team members to identify any key purposes for that asset. For example, image assets have a slot where the graphics designer’s brief can be entered.

Flagging topic status

Within a course, topic items can have their status set so that team members can see at a glance whether there is still work required to complete them, for example “Needs graphics”.

Reviewing/Publishing

Once a course is complete, for mobile app delivery it is important for the widest review by stakeholders to take place before going through the process of publishing to the various app stores. The free GoMo Review app enables a course to be reviewed on iPhones and iPads (Android version due to be released shortly) and a review/amend cycle to take place before committing to publishing.





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