FAQ

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==Frequently asked questions about GoMo==
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Frequently Asked Questions about GoMo
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=What skills do I need to use GoMo?=
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* [[FAQ - General questions|General questions]]
You only need basic computer knowledge. If you use programmes like MS Word or PowerPoint, then you will be able to use GoMo with no problems. It has an easy to use and intuitive interface.
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* [[FAQ - Technical questions|Technical questions]]
 
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=Can I see a GoMo demo?=
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Indeed you can! We can arrange a WebEx session to show GoMo in action or alternatively we can come and consult with you to see how GoMo Learning can fit in with your wider L&D strategy.
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=What would the demo involve?=
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A demo takes about 30 minutes, providing an overview of the system, how to build an app and some examples of completed apps, showing how they translate from the build-screen to final deliverable.
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=Can I try before I buy?=
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Of course. Once we have established what your drivers are for using GoMo, we can set up a 30-day trial for you.
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=Can I build my own templates?=
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As all mobile apps follow a relatively rigid template that users are familiar with, GoMo doesn’t have diverse templating in this manner. However, this means you you simply place assets onto a page and then GoMo will lay them out for you. There’s a degree of customisation for the higher-resolution devices (e.g. iPads and other Tablet devices) where you can choose to divide content into two columns, but this is as far as standard template customisation goes.
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=If I build my own skins who owns the intellectual property?=
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If you build your own skins (look-and-feel) in-house, then any images you have created are your intellectual property. Another option is to commission Epic to develop new skins for you – if you are rolling out large amounts of m-learning but have no graphics capability in-house, we would be happy to advise on the various options for developing bespoke skins.
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=How can I be sure my mobile learning will work correctly?=
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Any GoMo apps you create can be reviewed on the device you are intending to deliver on. If it works at this stage you can guarantee it will work when you publish.
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=Can I review the app via the GoMo portal?=
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At present you can’t preview the app on the GoMo site, but this functionality is currently being developed. Although the on-site review will be in HTML5 – allowing you to review your project as a Web app, the best way to review the app is directly on the device that you plan to publish to as an online review will never be as accurate as it will be on the device itself.
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=How do I update content?=
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To update content you just need to log in to the web portal as you would to build the app. As long as you’re an administrator, project administrator or editor, you can update content easily, by selecting the appropriate project and making your changes directly into the editing screen.
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=Once I’ve updated content do I have to pay for it to be re-published?=
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Each pricing package comes with a number of free publishes. However, once you have used your quota, there is an additional fee to publish new apps or updates, so we recommend you carry out a close review before initially publishing the app to avoid hidden costs to amend errors. We also recommend only republishing when amends are crucial to the underlying learning.
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=Can I convert from PowerPoint?=
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Not at present. The file format and layout in PowerPoint are not compatible with GoMo. However, transferring content from a PowerPoint is as simple as cutting and pasting graphics and text from the presentation directly into the tool.
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=Can I review the same content in different formats before it’s published?=
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Yes. When you create something on GoMo it creates a set of assets that are saved to a project folder. We have a number of preview apps, including Apple, Android and BlackBerry so not only will you soon be able to review it in the portal but you can access the app on the device itself e.g. iPhone, iPad, Android Tablet and so on.
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=How does the version control work when multiple users are reviewing at the same time?=
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Unfortunately there is currently no version control and you will need to ensure only one person is editing content at a time in order to prevent users overwriting each other’s work. However, as an administrator you can easily implement different permissions for different levels of users, and from a review perspective there is no limitation to the number of people who can access the m-learning.
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=Is there some kind of locking mechanism to prevent people overwriting each other?=
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Not at this moment in time. However, one of the future developments we intend to carry out is a version control model which will not only lock the project to other users when an administrator is editing, but every time someone saves the project it will create a back-up copy so that if errors occur you can roll back to that user/date. (Hopefully available around January 2012)
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=Is there an issue reporting function within the tool?=
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Bug tracking is not built into the tool – this has been done intentionally as we have our own bug database at Epic. Future developments could include bug tracking to integrate with a client’s own bug-tracking database – however, this would require some research to determine which bug database is best suited to the client.
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=We have devices with different screen sizes, will all of the users have the same experience?=
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The user experience is very similar on different devices, but it won’t be exactly the same for every device as each has different input methods and capabilities. For example, many BlackBerry devices have a roller ball rather than a touch screen, so although the basic interactions remain the same, the navigation depends on the device. The resolution is often different on a BlackBerry too, and different hardware will effect the presentation of the final m-learning in subtle ways.
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Tablets have a good deal more real estate, so if you choose you can have the main menus and sub-menus down one side on a persistent basis. However, as the content itself remains the same users will essentially have the same end-experience across multiple different platforms.
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=Technically, how does GoMo deal with different formats?=
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GoMo has a number of different device players, which format the same content to work on different platforms. The portal produces a set of assets including .png graphics files, .xml content files and mpeg4 video files, but treats this content slightly differently depending on which platform the app is published to. This means GoMo will take into account different resolutions, different hardware etc. for different devices. We currently support players for the following: iPhone, iPad, iPod, Android devices, BlackBerry and also HMTL5 Web apps.
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=How do I publish my apps?=
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There are two main types of app, HTML5 web apps and native apps. Each is published differently:
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* HMTL5 (Web apps) – To publish to HTML5 there is no extra work involved and the publishing process is free. The App can be downloaded straight from the portal. You select your publish options and GoMo generates a .zip file with the content. The resulting package is SCORM compliant, but still supports multiple screen resolutions.
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* Native apps – To publish to native is a little more complex as the process cannot be automated. Epic will check all the assets are in place, moving them all over to a local folder, creating a new app for the player including all the required criteria e.g. names of the app and device configuration. We would sense-check the app to make sure everything is in order. It is packaged up, and if necessary (as for Apple) we need to provide relevant security certificates. Once this is done, we can distribute the package to the app store for you, or you can choose to distribute as you see fit e.g. via a weblink or as a download from your LMS. If you wish, we can also train you to complete the whole process yourself in future, although this requires a little technical expertise.
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=I don’t have any graphics resource internally, but I might want to make some changes in future. Can Epic do this for me?=
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As a bespoke e-learning provider, we have a good deal of experience creating graphics that are client specific. Our graphics team is available to clients on an ad-hoc basis.
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=How important is it to have different skins for different courses?=
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GoMo comes with three free skins (below) which give you a variety of different look-and-feel for your courses. This means, much like PowerPoint, that you can simply enter your content and assets into the tool without any graphical work. Logos can be embedded, or modifications can be made to the existing skins. If you wish Epic can produce a skin that is suited specifically to your needs or if you have an internal graphics team in-house we would be happy to advise you on template requirements. There is a lot of flexibility in the existing free skins and we expect the set will soon expand to include 5-10 new versions.
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=Are there restrictions in what Epic can customise vs. what I can customise as a client?=
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As a GoMo user, you can customise all graphics. The only time you will need to involve Epic is if you require a rework of the interface or wish to include new elements in the template, as this will require some back-end adaptations to the tool itself.
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=Can I brand apps to my organisation?=
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Yes, the skins include a placeholder for your company logo, but you can also create new skins and include your branding there.
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=How can I go about building my m-learning as a team?=
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GoMo has a number of security levels which make it suitable for use in a project environment. There are four main levels:
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1. Administrator – Administrative access to the entire GoMo site. As the site is unique to you can manage it any way you choose.
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2. Project Level Administrator – Once a project has been created by the Administrator, they can make users of their choice project administrators. Project admins can add/edit content, manage the structure of the app and they can also review it.
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3. Editor – Editors can edit content within existing sections, but they can’t change the app structure e.g. add or create new sections.
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4. Reviewer – can only review and/or test the app. They have no permissions to edit content or manage the app structure/layout.
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These levels have been designed around the standard project flow, allowing people to review and edit at the same time. You can also have several projects running simultaneously within the portal, picking and choosing which users have permissions to which projects. And as there are no restrictions on the number of users you can create/allocate this means you can have completely different teams on each project.
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=What features does GoMo have that will allow my colleagues to review my m-learning content?=
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See above. As long as someone has the correct permissions they can review content within the app, on the device, or alternatively, as an online web app.
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=Multiple user support – what does this mean for me?=
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The multiple levels mean different users have different access to different aspects of the tool. Each user can have their own unique account and you can set permissions as to what they can do.
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=Remote working over the internet – what does this mean for me?=
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The GoMo portal is Software as a Service, (SaaS), and is designed specifically to be accessed via the web. You log in via a web browser and as long as you have an internet connection you can access the tool. It is all hosted by Epic, and depending on your pricing package there are a variety of different data quotas, but you can always purchase extra data space if you need it.
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For example, while the apps themselves are all downloaded for review, they sync back to the portal so you can review any changes you have made. As a result, you can, if you choose, have people all around the world reviewing one app at the same time.
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=Can I insert Flash movies into my app?=
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At present no. In future we may add this functionality. The reason we haven’t included this option is because of the Flash incompatibility with Apple devices. Instead, and in keeping with GoMo’s promise to ‘Design once, deliver to multiple platforms’, we convert Flash animations into MPEG4 video files, which provide the same media experience. This means you can still use flash assets they will just need reformatting so they will easily work across all device types.
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=How do I navigate within the GoMo learning apps?=
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Apps created using GoMo tie in with the end device’s standard navigation methods. The navigation buttons are fairly standard across all apps, but are dependent on the navigating ability of the different devices. For example, GoMo utilises the swipe and zoom touch-screen functionality of Apple devices. With BlackBerry, which doesn’t always include touch screens, we’ve made certain areas of the screen selectable so you can move back or forward. You can still select the different interactions but you have to use the mouse cursor, which the standard navigation on some BlackBerry devices.
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=Some other mobile learning tools deliver flash source files, why don’t you do that?=
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See above
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=Can I include video?=
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See above
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=What quiz/assessment types are available?=
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The current available assessment type on GoMo is multiple choice questions. In the not too distant future we’ll have also have select from list options. The range of quiz types will be expanded over time, but with our extensive expertise in learning design and development, we believe these are as complex as quiz types should currently be for the present functionality of mobile devices. Quiz/assessment types which are too complex will overcomplicate m-learning on the small screen and won’t be as reliable across different device types.
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In terms of the practicalities of creating MCQ interactions, you can create a question bank of questions, randomising the order and frequency of questions so users don’t always receive the same assessment. You can also include an end screen providing specific feedback based on the user’s score.
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=How can I setup the apps so I can sell them?=
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Whether or not you choose to sell your apps will not affect the publishing process outlined above. As previously described, we can assist in packaging up an app and distributing it for you if required. But in terms of charging for the app, this is down to you. You can choose to set a price on the Apple Store or Google Market place etc. Although we can advise you on how much you should consider charging for your app, in the end it is really up to you.
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=How will the m-learning apps interact with my LMS?=
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This depends on the type of app you have:
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1. Web apps: This is very similar to delivering SCORM compliant e-learning to your LMS. In essence, a web app is the same as standard compliant e-learning, but it is just delivered via a mobile device. The course would be uploaded to you LMS, using JavaScript to communicate with it. The user would have to use the mobile browser to launch the LMS and run the app through it this way.
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2. Native apps: This is a bit more complex. As the native app can be accessed offline, the usual tracking data is stored on the device. We would need to set up a ‘dummy app’ on your LMS which is then connected to the native app. When the device connects to the internet, the native app will report data back to the LMS dummy app. Finally a means of communication is required either via a hidden browser window running in the background on the mobile device, or alternatively using an XML API. This will require some bespoke work, as we will need to tailor this to your LMS. We are experienced with Moodle, so this will require the least amount of bespoke work, but since there are numerous versions of Moodle we would still need to consult with you to decide which option is best suited to your organisation’s specific LMS.
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It’s worth bearing in mind that Learning Management Systems are all coming round to the idea of Mobile, which only means they will become easier to connect to in the future.
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=How can GoMo Learning fit in with my existing blended learning strategy?=
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From a technical standpoint – m-learning is just another form of e-learning, it is just a different delivery format. The growth of m-learning actually makes designing your blend easier and more effective, as you have more options available to you.
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How GoMo fits in with your existing strategy will depend on your requirements, your organisation’s needs and the training need at hand. It could just be that mobile is a more effective way of pushing out information to people - a case of deciding which part of your blend will use which technologies.
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=Will it track usage and report for compliance?=
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If you are using SCORM compliant apps then they will track usage, capture user data and send information such as test scores back to the LMS when it connects to the internet. See “How will the m-learning apps interact with my LMS?” above.
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=Does the tool support production of courses compliant with SCORM 1.2, SCORM 2004 and AICC standards?=
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At the moment our apps are only SCORM 1.2 compliant. However, we have implemented SCORM 2004 and AICC countless times in our e-learning, so there would be minimal adaptation involved for us to make sure apps developed using GoMo are compliant with these standards.
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=Can the output be put onto CD ROM or published without the use of an LMS?=
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If you don’t wish to publish your apps as native apps, another option is that you can publish an HMTL or Flash version that will work on a PC. With these export types, particularly with the Flash Version, you can publish an executable projector file so it would work like a CD ROM.
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=How do I get my content to users?=
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There are two main distribution methods – native apps are distributed via the app stores, and web apps are distributed via an LMS. Of course, these aren’t the only options, if you wish, you could also push out your apps via a website, CD ROM or really, any other method you can think of, as long as your chosen device can access the data.
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Latest revision as of 11:47, 13 March 2012

Frequently Asked Questions about GoMo






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